At Douglas Stafford we have years of experience in the customer research industry. We deal in a number of different customer satisfaction research areas including customer satisfaction surveys and video mystery shopping. As a business it is important to measure how satisfied your customers are and if there are any areas that they think can be improved upon in your customer service. Mystery shoppers are the ideal way to get an accurate picture of your customer’s shopping experience. The mystery shopper will go in to your business and your staff will be completely unaware of the mystery shopper’s presence meaning they treat them like they would any other customer.
Here at Douglas Stafford unlike some mystery shopping companies we offer a range of mystery shopping packages. The range that we offer includes video mystery shopping and telephone mystery shopping. Telephone mystery shopping means that even if your business doesn’t have a physical retail space and you carry out all of your business over the phone you can still make use of the mystery shopper experience. Not all mystery shopping companies deal with video mystery shopping but at Douglas Stafford we have invested in the latest video technology so you can see exactly how your staff deal with customers. The video technology makes it easy to play back footage and review situations with staff or as a training exercise.
Once the mystery shopper has come into your business and experienced customer service levels within your business we can help you review the evidence and work with you to improve performance in any areas or issues that have been flagged up during the mystery shopper experience. Mystery shoppers are the ideal way to get an outside perspective and glimpse into your business. Here at Douglas Stafford we have a wide network of mystery shoppers who we work with across the UK.
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